Vacature: Customer Service Agent – OBC Desk NL(ingevuld)


Our customer is a fast-growing, worldwide operating company with HQ in Hoofddorp. They always take ‘the extra mile’ in what they do best: delivering high priority shipments in the fastest and safest way! Currently they are expanding the Operations Team so they are looking for a Customer Service Agent. 

A customer-oriented agent acts as a liaison, provides product / services information and resolves any issues that our customers may face with accuracy and efficiency. The target is to provide excellent service standards, respond to customer inquiries and maintain high customer satisfaction.

Functie omschrijving:

Tasks and responsibilities

·      Daily contact with customers (freight forwarders) and onboard couriers

·      Manage incoming calls and emails

·      Quote of OBC requests within 15-30 minutes

·      Book scheduled flights and hotels for our couriers

·      Arrange pick up and final delivery of the goods

·      Supervise the onboard courier before, during and after the job (mission)

·      Provide necessary (travel- and customs) documents

·      Proactively inform the customer on status of the job (mission)

·      Financial handling/invoicing

·      Resolve potential issues during a job (mission)

·      Evaluate the mission and come up with improvements

·      Generate sales leads

·      Identify and assess customers’ needs to achieve satisfaction

·      Build sustainable relationships and trust with customers through open and interactive communication

·      Provide accurate, valid and complete information by using the right methods / tools

·      Follow communication procedures, guidelines, and policies

·      Take the extra mile to engage customers

Functie eisen:

What we require:

·      Experience with booking travel (flight and accommodation)

·      Logistics, customs, air cargo and/or freight forwarding knowledge/experience is an advantage

·      A real team player with a flexible and solution-orientated mindset. Thinking 3 steps ahead is a big advantage

·      Customer support experience or experience as a client service representative

·      Experience with Microsoft Office products and WhatsApp for Business

·      Fluent in English (spoken and written) additional languages are a plus

·      Our team is operational 365/24/7, we are looking for someone who likes flexible working hours. We work with a flexible schedule, this means day, evening, night and weekend shifts by rotation.

·      Ability to multi-task, prioritize, able to deal with stressful situations and manage time effectively

What we offer

·      Fulltime position based on 40 hours per week

·      Competitive salary and benefSits

·      A holiday allowance

·      Flexible working hours

·      Pension plan

·      The possibility to work from home

·      A dynamic and international working environment

·      No single day is the same


When you are interested in this position or require more information, please send an e-mail to [1] or call to Marga Wognum on 06-48468395